Association of Arab Universities Journal for Arts مجلة اتحاد الجامعات العربية للآداب

Association of Arab Universities Journal for Arts  مجلة اتحاد الجامعات العربية للآداب

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This study aims to identify the reality of e-government services in the city of Amman, and to distribute them spatially according to the administrative regions of the Greater Amman Municipality, with an indication of the demographic, social and economic characteristics of their users, and to measure the degree of satisfaction with these services by them. The study used a set of approaches to achieve its objectives, such as the descriptive statistical approach and analysis, through the application of some descriptive statistical methods. Such as the mean, median, percentages, and frequencies, in addition to using geographic information systems software (ARC GIS 10.8) to produce distribution maps. The behavioral approach was used for the purposes of revealing the degree of satisfaction of individuals with the services provided. The study concluded that there are (437) absolute electronic services in Jordan, distributed to 27 government departments, and the services of the Greater Amman Municipality are the most widespread among the government services provided to the citizens of Amman (103 services), and (70.62%) of the study sample use them. These e-government services are distributed in all regions of the Greater Amman Municipality, and the highest usage rate was recorded in Jubaiha (more than 80%). The users of these services were generally satisfied with them, as the arithmetic mean for the domain "Evaluation of the Level of Satisfaction with the Use of Government Electronic Services in the City of Amman" was (3.92), with a high degree. The speed of completing electronic services transactions on the site compared to paper transactions is the most satisfied feature by users with an arithmetic average of (4.11) and a high degree. The presence of e-government services and the enhancement of trust in him, and the need to standardize work between the various institutions and sectors by creating a single account and user name for all E-Services, in order to avoid the large number of accounts for one individual, which contributes to not using them.

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