Arab Journal of Administration المجلة العربية للإدارة


The study aimed to highlight the concepts of organizational memory and intellectual capital and to investigate the impact of the organizational memory on the intellectual capital by the staff of Gaza Power Generating Company. Using the qualitative analytical approach, the study used an adaptable model generated to represent the organizational memory through the experiences, data archiving systems, standard operating procedures, organization’s policies and the learning facilities to investigate the impact of these elements on the intellectual capital through its main components; human capital and structural capital. A questionnaire has been developed and tested by a pilot study and then distributed to a sample consisting of 106 employees where 92% response rate achieved. The collected data was analyzed by statistical methods and manipulated through the SPSS software. The results showed the organizational memory and policies influence the intellectual capital. The study recommended the necessity of creating the awareness of the organizational memory at the organizations and it’s great role in the development of the intellectual capital and to setup structured and organized systems for its elements.