Arab Journal of Administration المجلة العربية للإدارة


This study aimed to examine the effect of managerial communications on innovative behavior in some business firms in Jordan. This study also aimed to investigate whether the innovative behavior differ according to the demographic characteristics of employees including gender, age, education, job level, and experience. To fulfill these aims, a questionnaire was employed to collect data and test research hypotheses. The study population consisted of all employees working in headquarters of (12) private Jordanian firms located in Amman. The number of this population was (1433) employees. On the basis of simple random sampling, the study sample consisted of (212) employee. Results showed that employees rated their innovative behavior as high and they rated the managerial communications in the form of task communication, performance communication, career communication, communication responsiveness, and personal communication as high. Results revealed that the highest perceptions of managerial communication was of communication responsiveness, then of career communication, task communication, personal communication, and last of performance communication. The results revealed that all managerial communication dimensions were positively related to innovative behavior. Among these dimensions, the results showed that communication responsiveness had the greatest effect on innovative behavior. Further, the results reveal that innovative behavior level did not differ according to the following employee gender, education, and job level. Results showed that employee innovative behavior level differed according to experience and age. Specifically, employees aged (26-35) and those with experience more than (15) years showed higher levels of innovative behavior On the basis of results, the study recommended that decision makers in the researched firms in Jordan should pay attention to the managerial communications in order to encourage innovative behavior in these firms. Finally, the study recommended future research on managerial communication to examine its effect on other organization outcomes and in different setting.