Arab Journal of Administration المجلة العربية للإدارة


The aim of this study is to explore the supply chain management practices in four cities of the western Region of Saudi Arabia; Jeddah, Makkah, Taif and Yanbu. This study covers three variable; relations with suppliers, relations with brokers and distributors and relations with customers. The researchers distributed 120 questionnaires collecting 61 of them and 57 questionnaires were found to be usable for analysis. This current study reveals that the implementation of supply chain in general in the companies under study is of middle level making 42.1% of all companies while the implementation of three factors under study was high. In the first factor; relations with suppliers, the study shows that companies were keen in building relationship with suppliers based on trust, exchanging benefits with them in the long term and participating in their activities. In the second factor; relations with brokers and distributors, it was found that companies exert their efforts to provide products in the right time and place, working to improve work relations with them and achieving mutual trust. In the third factor; relations with customers, the study reveals that companies care about informing customers with the availability of goods, resolving their complaints and achieving their satisfaction. In another aspect of the study, it was found that the effects of implementing supply chain on companies were; improving the ability of companies to gain added value, facilitating the availability of products, increasing their profits, utilizing the use of resources and decreasing marketing costs. When using regression analysis, the study shows that there were significant effects of supply chain management in the three factors on the performance of companies under study. Finally, researchers suggest some practical recommendations for companies in managing supply chain practices.