Arab Journal of Administration المجلة العربية للإدارة


The purpose of the study is to investigate the influence of Human Capital (HC) on Telecommunication Industry (TI) organizations’ Business Performance (BP), through examining the managers’ perceptions regarding significance and potential use of HC indicators to leverage TI organizations’ BP. The study was considered as a causality study, it investigated the effect of independent variables: Learning and Education, Experience and Expertise, and Innovation & Creation on dependent variable i.e. TI organizations’ BP. The study surveyed the managers working at the TI organizations. To approach the aim of the study, practical data were used in the empirical analysis collected from 118 managers out of 500 managers, by means of a questionnaire. Several statistical techniques are used. The results of the study indicated a positive significant Impact of HC on TI organizations’ BP. Through having a stronger HC within TI organizations, the managers can manage and leverage the present HC to achieve further performance improvement in the future. The results also indicated that the managers in TI organizations were almost similar in their preference of the Innovation & creation, followed by Experience & expertise. Such results suggest that there is a need to adopt a more comprehensive approach to manage all the three types of HC together. However, the Innovation & creation indicators are the most important indicators to distinguish the organizations from one another, followed by experience & expertise, while still they have a lot of work to improve Learning and Education.