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Al Jinan الجنان

Al Jinan الجنان

Abstract

This study aimed to identify the impact of management information systems on the organizational learning in the Jordanian commercial banks. To achieve this goal, the study was conducted on all commercial banks in Jordan (N=13), from which suitable random sample of workers in public administration were chosen, (365) questionnaires were distributed and (301) were returned. The study found a statistically significant effect of the components of management information systems on organizational learning with its three levels in the Jordanian commercial banks. Human resources, as one of the components of management information systems, had the most prominent impact on organizational learning as it was capable of interpreting (71.7%) of the variances in organizational learning. Procedures and databases were the only other factors that were also capable of interpreting this variance but to a much lower extent. The study recommends to the banks to keep with the pace of technology especially for services with technological requirements (databases, software, networking, hardware and equipment) in order to increase the efficiency of existing bank information systems. Banks should focus more on information systems that induce organizational learning, and on having a well-established complementary organizational and individual learning.

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