Applied Mathematics & Information Sciences

Author Country (or Countries)



Based on the level empowerment system and the linguistic operator, a satisfaction evaluation process is proposed in this paper. First of all, a level empowerment system is established to generate the weight of each surveyed tourist. Then, some new linguistic operations are defined which can remedy the defects of the existed operations. Besides, the expectation and variance in linguistic information environment are defined to generate the weight of each character of tourist and the weights of indicators, and linguistic weighted arithmetic average (LWAA) operator is introduced to aggregate the linguistic information of each tourist and the group linguistic information of each indicator. Finally, a satisfaction evaluation case is illustrated to explain the evaluation process.

Suggested Reviewers