A Framework and Decision Rules for Emergency Medical Service Scheduling DSS

Authors

Lu Zhen, School of Management, Shanghai University, 99 Shangda Road, Shanghai, 200444, ChinaFollow
Shaopu Sheng, School of Management, Shanghai University, 99 Shangda Road, Shanghai, 200444, ChinaFollow
Zhenhua Xie, School of Management, Shanghai University, 99 Shangda Road, Shanghai, 200444, ChinaFollow
Kai Wang, School of Management, Shanghai University, 99 Shangda Road, Shanghai, 200444, ChinaFollow

Author Country (or Countries)

China

Abstract

This paper proposes a framework of decision support system (DSS) for emergency medical service scheduling. The scheduling decision rules embedded in the DSS consider the criteria on the average response time and the percentage of the medical service requests that are responded within fifteen minute, which is usually ignored in traditional scheduling policies. The challenge in designing the DSS lies in the stochastic and dynamic nature of request arrivals, fulfillment processes, and complex traffic conditions as well as the time-dependent spatial patterns of some parameters complicate the decisions in the problem. To illustrate the proposed DSS’s usage in practice, a simulator is developed for performing some numerical experiments to validate the effectiveness and the efficiency of the proposed DSS.

Recommended Citation

Zhen, Lu; Sheng, Shaopu; Xie, Zhenhua; and Wang, Kai (2015) "A Framework and Decision Rules for Emergency Medical Service Scheduling DSS," Applied Mathematics & Information Sciences: Vol. 09: Iss. 2, Article 35.
Available at: https://digitalcommons.aaru.edu.jo/amis/vol09/iss2/35