The contributions of Information and Communication Technologies in improving the quality of services: Case of hotel establishments in the city from Agadir, Morocco

The success of accommodations is strongly related to customer satisfaction, especially that theoffers ofthehotels aremainly based on services, which are influenced by the experience during the stay, and also by the staff contact. This article examines the role of the lnfonnation and CommunicationTechnologies (ICT) inenriching this experience byoffering betterservice "following thetechnews".