Article Title

Les apports des technologies de l’Information et de la Communication dans l’amélioration de la qualité des services: Cas des établissements hôteliers de la ville d'Agadir, Maroc

Authors

M'barka BOUHOUILI, ENCG agadir, Université Ibn Zohr, MAROC
Ali RACHIDI, ENCG AGADIR, Université Ibn Zohr, Maroc
Mostapha AMRI, ENCG AGADR, Université Ibn Zohr, Maroc

Abstract

The contributions of Information and Communication Technologies in improving the quality of services: Case of hotel establishments in the city from Agadir, Morocco

The success of accommodations is strongly related to customer satisfaction, especially that theoffers ofthehotels aremainly based on services, which are influenced by the experience during the stay, and also by the staff contact. This article examines the role of the lnfonnation and CommunicationTechnologies (ICT) inenriching this experience byoffering betterservice "following thetechnews".

Recommended Citation

BOUHOUILI, M'barka; RACHIDI, Ali; and AMRI, Mostapha (2014) "Les apports des technologies de l’Information et de la Communication dans l’amélioration de la qualité des services: Cas des établissements hôteliers de la ville d'Agadir, Maroc," Dirassat: Vol. 17, Article 11.
Available at: https://digitalcommons.aaru.edu.jo/dirassat/vol17/iss17/11