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Information Sciences Letters

Information Sciences Letters

Abstract

E-payment systems (EPS) are an attractive trend in electronic services nowadays, and the public sector is not an exception. Earlier studies on e-payment services acceptance have paid attention to the use of web/mobile services during traditional common circumstances. However, given the distinguishing characteristics of the crisis-era (e.g., COVID-19 pandemic) and how this could lead to new business models based on online services and applications, more studies of EPS for e-government services, in particular, are warranted. This study explored an important issue related to the factors affecting citizens acceptance of E-payment systems for public sector services in the Jordanian context in order to develop a conceptual framework. Studying the acceptance and use of e-payment systems (EPSs) is not a new research topic. However, investigating the factors affecting the acceptance of EPSs in public organizations is a topic of great importance. This study extends the Unified Theory of Acceptance and Use of Technology (UTAUT2) by integrating the theory original variables (i.e., Performance Expectancy (PE), Effort Expectancy (EE), Social influence (SI), and Facilitating Conditions (FC)) with contextual variables (i.e., Fear of COVID-19 (FoC), Trust (TR), Security concern (SEC), and Perceived Risks (PR)). The proposed conceptual model will offer a contribution to the literature in the field as well as practical implications, enhancing the understanding of E-payment services during crisis time.

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