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Information Sciences Letters

Information Sciences Letters

Abstract

In this paper, we discuss the impact of the mobile payment system on increasing financial inclusion ratios. We have followed the quantitative and analytical approach to test the studys hypotheses. A questionnaire was designed to consist of two dimensions and (22) questions. The study sample consisted of the Arab Bank and the Housing Bank and the multiple regression is used to test the collected data. The result of the regression equation showed a statistically significant effect of service price, the quality of the service, the ease of using service, and the security of the service provided through the mobile payment system, on the financial inclusion. It is shown that the mobile payment system plays an important role on increasing the financial inclusion rates and is recommended to be included in all banks operating in Jordan. Mobile money adoption, financial inclusion, and the substitutability of mobile money for traditional finance are among the challenges that need additional examination. Regulatory arrangements for institutions offering mobile money services are also highlighted.

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