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Information Sciences Letters

Information Sciences Letters

Abstract

Financial Technology (FinTech) is a disruptive technology that creates an innovative cross-boundary ecosystem and helps banks and technological enterprises interact, cooperate and compete effectively. This can lead to improved Financial Services (FSs) for clients. This research examines the impact of FinTech characteristics on innovation and how they can transform the quality of financial services (QFS) based on the Theoretical FinTech DIPLOMA Model (Digital, Innovation, Pricing, Learning, Openness, Modernity, Agility) in the Jordanian banking sector. A descriptive analysis approach was applied in the study. Convenience sampling was applied to choose the participants, consisting of 208 employees from all of managerial levels in Jordanian banks. The findings revealed that the DIPLOMA model positively affects the QFS in the banking context. However, it has been found that Learning does not significantly affect the QFS. Based on the findings, it is recommended that future research is carried out across other sectors. In addition, a comparative study might give more information and insights about FinTech applications and their influence on the QFS.

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