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Information Sciences Letters

Information Sciences Letters

Abstract

Social work plays a vital role in containing the corona crisis that has affected millions of people during the last years. This study aims to identify how social work services respond to the urgent social needs of senior citizens. The descriptive-analytical approach was adopted with 50 social workers who work at senior citizens centers at Ajman & Al Sharjah Emirates. The study results reveal modifications in senior citizens’ policies and strategic partnerships. Introduction of new high technology instruments for implementing online social work interventions. Health Care mobile unit was suspended, and more emphasis is placed on using sustainable and high-quality medical and social services. Social workers roles have accommodated participation in the implementation and supervision of new initiatives of online club models-Assala, receiving and responding to requests, supervising subsidies, home nursing, and providing social and psychological care. Also, coordination with relevant institutions, executing research work, reports writing, and adopting WhatsApp group, telephone, Zoom, and other intelligent devices.

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