The Possibility of Applying Total Quality Management in the Accounting Works in the Jordanian Customs Department (Field Study)

Authors

Murad Radida, Jordanian Customs Department , JordanFollow

Abstract

This study aimed to exploring the strength and weakness of applied total quality management at accounting sections at Jordan Customs, and to know the accountants opinion about the true characters of it. In order to achieve the objectives of this study, a questioner was developed and distributed to the study sample, (85) members responded, (12) questionnaires were excluded, the analysis is based on (73) questionnaires containing full information, forming a response rate of (85) percent. The following are the most important findings of this study, there are no statistical difference in means of potentials and obstacles of implementation TQM in accounting sections due to sex, age, educational levels, experience, and job levels. And there are many potentials of top management support to TQM concept with high degrees, and there is enough interest in teamwork, client services, training and developing employees, and employees appreciate with medium rate. There are some of obstacles in implementing TQM with rate

Recommended Citation

Radida, Murad (2011) "The Possibility of Applying Total Quality Management in the Accounting Works in the Jordanian Customs Department (Field Study)," Jerash for Research and Studies Journal مجلة جرش للبحوث والدراسات: Vol. 12: Iss. 1, Article 3.
Available at: https://digitalcommons.aaru.edu.jo/jpu/vol12/iss1/3