This study aims at identifying the attitudes of the academic staff at Al-QudsOpen University towards the implementation of total quality management,and whether there are mean differences in their attitudes that can be attributedto these variables: academic qualification, professional status, program andyears of experience at the university. A simple random sample ( represented25%) was chosen from the part and full time academic supervisors; this samplewas also distributed into strata according to professional status, academicqualification and program. It was found that the total number of academicsupervisors during the first semester of the academic year 2005/2006 was( 1782) ; ( 309) of them were full timers. A questionnaire prepared by theresearcher was used for the purpose of this study. This instrument includesfive dimensions: quality culture, stakeholders, labor force and both academicand administrative climates. ( 450) copies of this 43 - item questionnaire weredistributed ; ( 388) copies were returned ; ( 13) copies were dropped and theremaining number was ( 375) copies.After analyzing the responses using SPSS , the following basic resultswere concluded:1. The attitudes of the members of the academic staff at Al-Quds Open Universitytowards implementing were positive and high.2. There are no statistically significant mean differences ( α = 0.05) betweenthe means of the academic staff attitudes towards the implementing oftotal quality management due to the variables of academic qualifications, professional status and program.3. There are statistically significant mean differences (α = 0.05) between themeans of the academic staff's attitudes at Al-Quds Open University towardsimplementing the total quality management that can be attributed to yearsof teaching experience, and the dimensions of the employed scale.The researcher indicates a set of recommendations related to the necessityof preparing special guides for implementing the quality system , spreadingquality culture and giving training a priority before starting the implementationof the total quality management.
Shaheen, Mohammed Abdulfatah Hasan
"The Attitudes of the Academic Staff at Al-Quds Open University towards the Implementation of Total Quality Management,"
Palestinian Journal for Open Learning & e-Learning: Vol. 1
, Article 23.
Available at: https://digitalcommons.aaru.edu.jo/jropenres/vol1/iss2/23