Arab Journal of Administration المجلة العربية للإدارة


The importance of crisis communications has grown because of the development of digital communications technology, and the emergence of social media, which has changed the communication environment of the crisis. In this context, researchers’ interest in studying crisis communications at the theoretical and practical levels has increased in recent years, to recognize its effectiveness in containing the situation and saving the reputation of the organization. The aim of this study was to analyze samples of Arab and foreign studies in the field of Crisis Communication Management, in order to monitor the scientific developments and valuable results in this field and to identify the theoretical and cognitive frameworks that have relied upon. In attempt, to introduce a scientific addition and a vision for the future development in this area of research. This study belongs to the studies of the second-level meta-analysis, a method that relies on the analytical review of the studies and researches published in a given area over an extended period of time and from a variety of sources. This study was applied to a sample of Arab and foreign researches about crisis communication management between 2005 and 2019. The sample included (125) researches. The researcher suggested a future vision to develop research in this field at the level of the agenda of research issues, theoretical frameworks, and research methodologies.