Preliminary Study on Citizens’ Satisfaction of E-Government Services in Jordan

Authors

Anas Ratib Al-Soud, Al-Ahliyya Amman UniversityFollow

Abstract

Contemporary governments all over the world are investing in finding new e-service provision approaches as well as improving their existing channels to be matched with citizen’s needs and hence increase citizens’ satisfaction. Citizens’ satisfaction is considered as a prerequisite to e-government adoption, usage and diffusion. This research aims at studying the impact of system quality, information quality, trust, and privacy on Jordanian citizens’ satisfaction with e-government services. The study shows that all the identified factors in the proposed research model would have an impact on Jordanian citizens’ satisfaction with e-government services.

Recommended Citation

Al-Soud, Anas Ratib (2018) "Preliminary Study on Citizens’ Satisfaction of E-Government Services in Jordan," Al-Balqa Journal for Research and Studies البلقاء للبحوث والدراسات: Vol. 21: Iss. 2, Article 9.
Available at: https://digitalcommons.aaru.edu.jo/albalqa/vol21/iss2/9