أثر مكوّنات العلامة التجارية في تشكيل الصورة الذهنية لدى عملاء قطاع المصارف في الأردن

Authors

Louay Masaafeh, Jinan UniversityFollow

Abstract

This study aimed at investigating the impact of brand components on formulating image from clients’ perspective in banking sectors in Jordan. The main results of the study were: There was an effect for the brand components represented in (name and logo) in formulating the image represented in (fame, preference, credibility, and quality, differentiation from competitors, innovation, and customer orientation) by the banking sectors clients in Jordan. The following recommendations were suggested by the researchers: The administrations in the banking sectors in Jordan should launch advertising campaigns that aim at reminding their clients with their brands (trademarks).The banking sectors in Jordan should give more value to their services through brand name. Moreover, they should distinguish their products which have their brand from other competitive products in the market.

Recommended Citation

Masaafeh, Louay (2019) "أثر مكوّنات العلامة التجارية في تشكيل الصورة الذهنية لدى عملاء قطاع المصارف في الأردن," Al Jinan الجنان: Vol. 11, Article 6.
Available at: https://digitalcommons.aaru.edu.jo/aljinan/vol11/iss1/6