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Al Jinan الجنان

Al Jinan الجنان

Abstract

The aim of this study is to diagnose the reality of the application of total quality management in Lebanese hospitals. In order to achieve this, the tow researcher have selected a stratified random sample of 203 workers from the community of study which is represented by the number of workers employed in Al Rassoul Al Aazam Hospital , Beirut. A questionnaire was distributed to them it has been verified to prove its sincerity and persistence. It included over 21 items distributed on the four axes: Focusing on the customer (patient), continuous improvement, top management commitment, and employee involvement. By entering the data into the computer and processing it using the statistical program PSS, the study found the following resuts: -The workers in Lebanese hospitals are quite aware of the importance of the application of total quality management, namely, focusing on the customer (patient), continuous improvement, top management commitment, and employee involvement. -There are differences in the trends of workers in the Lebanese hospitals concerning their awareness of the importance of applying the Principles of Total Quality Management due to variable of gender, age, education level, job type, experience.

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