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An-Najah University Journal for Research - B (Humanities)

Abstract

Information becomes necessary for all the firms to perform their daily operations and success in the world of business. Management information systems occupied wide position because its importance in all business sectors, and in all managerial levels. These systems are widely used in the strategies, operations, and tactics levels, and achieved a lot of benefits to the firms and to the users of those systems. This study aimed to explore the impact of management information systems (MIS) features (reliability degree on the system, the availability of computer devices, elasticity degree of the system, and the training programs) on employees innovation in the Jordanian Commercial Banks (Northern Region), trying to build theoretical and practical frame for the effect of management information system in fulfilling innovations. And trying to analyze the relationships and the impact of these features on employees Innovation. In addition to introduce suggestions and recommendations to the firms, and to the future researches in that subject. Eleven commercial banks have been selected, based on a random judgment sample of (70) respondents working in customer services section, drawn from main commercial bank (northern region), were considered to be validate. The most important research findings that there is positive statistically significant relationship among management information system features (reliability degree on the system, the availability of computer devices, elasticity degree of the system, and the training programs) and the employee’s innovations. In the light of the current research findings, the study recommended, its necessary know and specify the problems and constrains that may influence negatively in applying management information systems in the future, and encourage employees on innovations and maintain that by providing them continuous incentives.

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