An-Najah University Journal for Research - B (Humanities)


This study aimed to realize the relationship between supply chain management and operations performance in the industrial companies operating in Gaza Industrial City, according to SCOR model. The study employed the descriptive-analytical method, depending on a questionnaire as the key tool of the study. The questionnaire consists of six dimensions to measure the trends of employee’s in industrial companies. Due to the small size of the population (100 items) the study used the full population in its survey. The responsive percentage was 80% of the population. The study concludes number of results: (1) applying supply chain management was on average (4.28) with a relative weight (85.67%). (2) There is a statistically significant correlation between the dimensions of supply chain performance management attributes, represented in (reliability, responsiveness, agility, costs, and asset management) and the performance of operations in industrial companies. The degree of adoption of industrial companies to the previous dimensions as follows: "Reliability" have a relative weight (87.53%), "Response" with a relative weight (85.39%), "flexibility" with relative weight (86.21%), "Cost" with relative weight (85.65%), and "Asset Management" with a relative weight (83.56%). (3) The results also showed no significant difference at a level (0.05≥α) between the average responses of sample about supply chain management attributable to the variables (gender, education), while there is a significant difference attributable to the variables (years of service, job title). The recommendations from the study: the industrial companies should improve response time to meet customers’ demand, which will be reflected in maximizing operations performance efficiency. In addition, it is recommended that the industrial companies should enhance flexibility in the supply chain, which leads to rapid response for circumstances, opportunities, and threats in external environment, to enhance their competitiveness.