An-Najah University Journal for Research - B (Humanities)


Objective: This study aims to investigate the effects of job stress and job satisfaction on employee performance considering emotional intelligence as a mediating variable. The study focuses on the factors that affect job stress and job satisfaction such as interpersonal relationships, management support, the relations between management and employees, the function of the group, and work related to employees. Method: The data were collected using online questionnaires from participants working on software projects in Palestine. Based on a sample of 250 responses with a 62.5% effective response rate, and using partial least squares structural equation modeling. Result: The results confirm that the job satisfaction, job stress, and emotional intelligence is a key enabler of employee performance. Moreover, emotional intelligence mediates the relationship between job stress and employee performance. The results also confirm that job stress and job satisfaction are important factors affecting employee performance and productivity. Conclusion: This study contributes to the literature on performance management by addressing the role of emotional intelligence in improving employee performance and productivity.