An-Najah University Journal for Research - B (Humanities)




As its title indicates, this study aimed at finding out the extent of the eighteenth Palestinian government's practices of transparency in communication. It also aimed at understanding the impact of these practices on containing three crises: the corona virus pandemic, the partial payment of public employees' salaries, and death of the late human rights activist Nizar Banat. To these ends, the researcher used the descriptive analytical approach. He developed and administered a questionnaire and conducted in-depth interviews. The population of the study was the West Bank population ruled by the Palestinian government, the mass media operating in the West Bank, and the representatives of the 18th Palestinian government. The study participants were five mass media outlets, Palestinian government spokesperson and the director of the public relations department of the Health Ministry. The results of the study revealed that the total score of the practice of transparent communication during the pandemic ranged between average-poor. The worst practice was during the aftermath of the death of the late activist Banat. The results also revealed a directional relationship in the participants' responses to the questions in the questionnaire between transparent communication and containment of the crises. The higher and the clearer the percentage of sharing information and its access, and the more uncovering of the truth during crises, the higher the percentage people's belief in the government's ability to contain the crises that had faced it and the financial health and security crises in particular, thus increasing public confidence in the government as well as understanding of its measures and resolutions and the mass media cooperation in alleviating the crisis.