An Analytical Study of Key Performance Indicators for Knowledge Management in Construction Companies

Authors

Marwa. M. Ahmed Ayman A.E. Othman, Essam Eldin. K. Mahrous

Abstract

The construction and building industry plays a pivotal role in both national and global economies, necessitating a focused approach in knowledge management (KM) strategies amid current market disruptions and economic uncertainties. For construction companies to plan and develop effective KM strategies, they must be measured and incorporated within the key performance indicators (KPIs) relevant to construction companies. This research paper aims to review literature on knowledge management performance indicators (KM PIs) and rank their importance within the KPIs of contracting companies. Statistical analysis revealed that previous studies neglect KM PIs, such as, as some important techniques for KM, such as lessons learned, workshops, meetings, brainstorming sessions, and technology measurement for KM, such as databases and internal and external communication networks. KPIs related to KM which was found in previous research were communication, technological development, company website design, training, workforce competencies, and standard measurement. However, these indicators ranked lowest in importance, suggesting a need for companies and future research to reconsider their focus on measuring KM strategies within construction firms. The results of this research are of utmost significance for the construction and building industry, shedding light on the importance of adopting effective KM strategies to enhance the overall performance of construction companies.

Recommended Citation

Ayman A.E. Othman, Essam Eldin. K. Mahrous, Marwa. M. Ahmed (2024) "An Analytical Study of Key Performance Indicators for Knowledge Management in Construction Companies," Journal of Engineering Research: Vol. 8: Iss. 2, Article 26.
Available at: https://digitalcommons.aaru.edu.jo/erjeng/vol8/iss2/26