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Information Sciences Letters

Information Sciences Letters

Abstract

Universities and different higher education instructions in Bahrain are multicultural in nature. In this context, cultural intelligence (CQ) is a tool that can increase an individual’s ability to interact with people outside their culture. This study aims to provide a shred of empirical evidence on the value of using a coherent organizational framework of Cultural Intelligence to pursue tasks effectively in diverse contexts. Hence, a qualitative research design was used to achieve the research objectives. The study employs in-depth Interviews with 72 participants from different higher education instructions in Bahrain Company to collect the required data for this research effort. The open-ended qualitative questions have enabled participants to provide supplementary evidence around cultural intelligence and were valid for interpretation. This study provides an understanding of how individuals perform in multicultural environments, which can be helpful to managers in formulating new motivational strategies to enhance employee performance in higher education. The results show significant characteristics that predict employees ability to function effectively in a multicultural work environment. These findings have implications for different higher education instructions in Bahrain and other companies looking for survival and growth in the global marketplace. Given the research findings, senior leaders of additional higher education instructions in Bahrain should prioritize CQ, define and develop its goals, and value employees with high CQ to improve organizational performance in international assignments.

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