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Information Sciences Letters

Information Sciences Letters

Abstract

We investigate the impact of information systems management on human resource development at the Jordan Commercial Bank (JCB). The study’s sample consists of (192) employers, division chief, and manager who work in the JCB and its branches spread all over Jordan. To achieve the goals of this study a questionnaire is designed to estimate the impact of applying information systems management (building an infrastructure and improving strategic planning) on human resource development in the Jordan Commercial Bank by measuring professional growth, staff performance, and staff satisfaction as a human resource development domains. It is shown that: i) the range of information system management at the JCB has a significant positive effect in terms of organizational performance and strategic planning “from the organizational perspective”, likewise, the professional growth, job satisfaction and performance of the employees “from the personal perspective”, ii) the range of human resource development at JCB is medium, iii) there is a significant statistical effect of information system management on human resource development at JCB, iv) there is a significant statistical effect on the elements of information system management (professional development, staff performance, and staff satisfaction), v) there are no effects of (gender, employment position, and experience) on both information system management and human resource development. The research recommends that (JCB) management should concentrate on the staff satisfaction domain by giving promotions and some privileges and (JCB) management should exchange experiences with local and international banks.

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