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Information Sciences Letters

Information Sciences Letters

Abstract

Web-based applications are very popular nowadays. Where business owners rely on web applications to perform their works. As the success or failure of companies is related to these applications, and accordingly, web-based applications must be of high quality. For this purpose, this paper proposes to build a model to improve the quality of web applications. Previous studies have been based on the ISO 9126 model for building web models. ISO 9126 is a quality model divided into six main factors, each of which is composed of a group of other sub-factors. This study aims to enhance the six main characteristics with other sub-factors that contribute to quality improvement. This study seeks also to classify the factors according to stakeholders such as users, IT team and owners. Each model plays as an aid to the stakeholder in assessing the quality of its application. The model was applied to two projects, one academic and the other commercial. The percentages of results were very satisfactory. The form was filled out by 30 users and stakeholders to evaluate the proposed form. The results of the questionnaire used to suggest adding sub-factors to the six main factors showed an average of 91.1% and 89.34% for both applications used in terms of importance and satisfaction. It also showed the stakeholder importance and satisfaction rates of 89.25% and 88.33%, respectively. The idea of the survey is new and its results are satisfactory and promising to contribute to improving the quality of web-based applications as well as to identify stakeholders’ priorities.

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