Examining the Impact of E-Governance on the Performance of Corporations: A Case Study of Companies in Jordan

Authors

D. A. Alkhodary, Department of Business, College Business, Middle East University, Amman, JordanFollow
E. R. Jreissat, Department of Business, College Business, Middle East University, Amman, JordanFollow
Z. Saidat, Department of Finance and Banking, Applied Science Private University, Amman, JordanFollow
H. Ali, Department of Business, College Business, Middle East University, Amman, JordanFollow
E. F. Hasan, Department of Business, College Business, Middle East University, Amman, JordanFollow

Abstract

The goal of this study was to investigate the impact that e-governance technologies have on the effectiveness of organizations in Jordans public sector that are responsible for providing services to the public. In particular, the focus of the study was on issues pertaining to work engagement, innovative and imaginative thinking, as well as the effect on society and the environment. In order to achieve this objective, a quantitative research methodology that centered on the administration of an online survey was implemented as the primary tool. The sample was chosen through the use of a stratified random sampling method, and the data analysis was carried out through the utilization of both descriptive and inferential statistics. According to the conclusions of the study, implementing e- governance tools in a firm, such as ERP, CRM, and online collaboration tools, can considerably improve a businesss overall performance. The range of the explained variation was from 53% to 68.9%, demonstrating a substantial association between e-governance and increased performance in the areas of employee engagement, innovation and creativity, and social and environmental impact. The findings of this research offer extremely useful insights into the exact areas of a companys performance that are most affected by the implementation of e-governance systems. The research suggests that businesses should make the implementation of e-governance tools, in particular enterprise resource planning (ERP), customer relationship management (CRM), and online collaboration tools, a top priority in order to improve their performance in the aforementioned domains. The conclusions of this study have wider-reaching consequences for organizations and governments all over the world, making it possible for its contributions to have an impact beyond Jordans borders. The research sheds light on how essential e-governance is to the improvement of business performance and the realization of sustainable development objectives. In further investigations, it might be beneficial to try out new approaches to data collection, broaden the scope of the sample to incorporate companies operating in a variety of sectors, and investigate how e-governance affects performance in areas of the business not directly related to it.

Recommended Citation

A. Alkhodary, D.; R. Jreissat, E.; Saidat, Z.; Ali, H.; and F. Hasan, E. (2023) "Examining the Impact of E-Governance on the Performance of Corporations: A Case Study of Companies in Jordan," Information Sciences Letters: Vol. 12 : Iss. 6 , PP -.
Available at: https://digitalcommons.aaru.edu.jo/isl/vol12/iss6/33