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Abstract

This study aimed to identify the impact of corporate governance on the organizational citizenship behavior of Jordanian insurance companies. The study was based on five dimensions of corporate governance: Disclosure, Justice, Responsibility, Independence, and Accountability, along with five dimensions of organizational citizenship behavior: Altruism, Courtesy, Sportsmanship, Conscientiousness, and Civic Virtue. The study population included 403 managers in upper and middle management positions within Jordanian insurance companies. A random stratified sampling method was adopted to represent the study population. Out of the distributed questionnaires, 191 were sent, and 156 were retrieved. The researchers utilized several statistical methods to analyze the study data, the most significant of which were simple and multiple regression analyses. The study yielded several results, the most important being that the levels of the dimensions of institutional governance—specifically Disclosure, Independence, and Accountability—were high, while the dimensions of Justice and Responsibility were at a medium level. Furthermore, all dimensions of organizational citizenship behavior exhibited high levels. The results also indicated that there is no statistically significant impact of institutional governance on organizational citizenship behavior. Based on these findings, the researchers proposed a set of recommendations to help Jordanian insurance companies enhance their levels of institutional governance. A key recommendation is for the departments of Jordanian insurance companies to deepen their understanding of the concept of corporate governance among all employees, regardless of their administrative levels.

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