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Abstract

Higher education is a crucial aspect of strengthening human resources and developing their capabilities in the country across various domains, including social, cultural, political, economic, and other areas of life. Therefore, all academic, educational, and training institutions are committed to improving the quality and outcomes of higher education, as it represents the human wealth that will foster development and prosperity in society. Many internal and external factors influence the quality of higher education in these institutions. Consequently, it is essential to investigate the awareness of workers in the higher education sector—administrators, employees, and teaching staff—across various institutions and at all levels. The goal is to achieve high-quality outcomes in higher education and implement quality programs that aim to enhance the performance of workers in this field, as mandated by the government for the administration of higher education, universities, colleges, and institutes. This research is qualitative rather than quantitative, focusing on the role of these workers in raising awareness and leading to the optimal application of the quality education system. This approach aims to produce educational outcomes that meet labor market needs and enhance the capacity and efficiency of both the worker and their institution.

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