Restrictions in the Implementation of Total Quality Management in Jordanian Public Universities from the Perspective of their Employees: A Case Study of the University of Jordan

Authors

Maya Rababah, The University of Jordan - JordanFollow
Saleh Ababneh Dr, The University of Jordan - JordanFollow

DOI

https://doi.org/10.35192/jjoas-h.v27i1.4

Abstract

This study aimed to investigate the constraints facing total quality management at the University of Jordan, based on Goldratt’s Theory of Constraints. The study adopted a descriptive approach, utilizing a questionnaire administered to 276 administrative and faculty members of the University of Jordan. The results indicated that the main constraints to implementing total quality management in the university included a lack of ownership of modern technology, centralization in decision-making, insufficient attention to the outputs of the educational process, and a deficiency in the professional values of workers. Additionally, the study found no statistically significant differences at the significance level (α = 0.05) in the mean estimates of the constraints hindering the application of total quality management at the University of Jordan, according to the perspectives of administrators and faculty members. These differences were not influenced by variables such as gender, age, experience, or career level. Based on these findings, the study recommended addressing the identified constraints that may impede the implementation of total quality management at the University of Jordan and encouraged further research in this area.

Recommended Citation

Rababah, Maya and Ababneh, Saleh Dr (2021) "Restrictions in the Implementation of Total Quality Management in Jordanian Public Universities from the Perspective of their Employees: A Case Study of the University of Jordan," Jordan Journal of Applied Science-Humanities Series: Vol. 27: Iss. 1, Article 4.
DOI: https://doi.org/10.35192/jjoas-h.v27i1.4
Available at: https://digitalcommons.aaru.edu.jo/jjoas-h/vol27/iss1/4