Abstract
This study aims to identify the obstacles to implementing Total Quality Management (TQM) in Jordanian universities from the perspective of teaching staff. It also seeks to explore differences in perceptions related to university types (governmental and private universities). The study sample consisted of 480 teaching staff members. To achieve the study's objectives, a questionnaire was designed containing 57 statements divided into five major fields related to obstacles: administrative, human resources, physical, academic, and technical. The results revealed that there are significant obstacles related to the implementation of Total Quality Management, particularly in the physical and technical fields. Additionally, the study found a statistically significant difference between governmental and private universities; the results indicated that governmental universities face more obstacles compared to private universities in relation to TQM implementation. Based on these findings, the study recommends providing sufficient financial and physical support from university management, promoting a culture of Total Quality Management in Jordanian universities, and conducting periodic and continuous seminars and training to achieve TQM goals.
Recommended Citation
Al-Tarawneh, Amal
(2023)
"Obstacles to the Application of Total Quality Management in Jordanian Universities,"
Jordan Journal of Applied Science-Humanities Series: Vol. 35:
Iss.
1, Article 10.
Available at:
https://digitalcommons.aaru.edu.jo/jjoas-h/vol35/iss1/10